WHAT SIZES DO ULTRA KNEE ELITES™ COME IN?
Ultra Knee Elite™ is available in one size for all and we guarantee they will fit you or we'll ship you a replacement or offer a full refund right away. In 99% of cases the fit is perfect, but should you have any issue simply email us firstname.lastname@example.org and we will ship a replacement or issue a full refund right away.
WHAT KINDS OF KNEE PAIN DOES THIS HELP WITH?
If you are suffering from tendonitis, bursitis, osteoarthritis, rheumatoid arthritis, or any other joint discomfort, Ultra Knee Elites™ are perfect for you.
DO THESE SLIP OFF THE TOP OF THE KNEE DURING EXERCISE?
Ultra Knee Elites™ have a specially designed strip on the inside to hold the sleeve up regardless of how hard you move or exercise.
CAN THEY BE WORN ALL DAY LIKE DURING WORK OR ONLY DURING WORKOUTS?
Ultra Knee Elites™ can be worn all day and during workouts, running and most forms of exercise.
WHAT HAPPENS IF THIS DOESN'T FIT? DO YOU OFFER RETURNS OR REFUNDS?
Yes! We offer a 90 day simple no-hassle returns and exchange process. Simply contact us by email email@example.com and we'll ship a replacement size. Or arrange a refund.
HOW MUCH IS SHIPPING?
For a limited time, we are offering FREE shipping worldwide!
HOW LONG DOES DELIVERY TAKE?
Delivery takes 3-12 days to the USA, Canada, United Kingdom and Australia
WHERE CAN I BUY THIS IN PERSON?
Currently we sell our product exclusively online.
All orders are expertly packaged, prepared, and shipped within 24 hours after placing the order. We offer FREE shipping worldwide and the typical delivery time frame is between 3-7 days. Depending on your location, you may receive items much earlier. All orders are shipped with the tracking number so you can track it every step of the way! Occasionally, packages may be faced with delays beyond our control such as customs or postal delays.
FREE WORLDWIDE SHIPPING!
Please allow 3-7days for delivery to United States, Canada, United Kingdom, Australia, New Zealand and all European Union Countries.
Please allow 3-7 days for delivery to the rest of the world.
Handling time is 1-3 business days.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
If you did not receive the product within the guaranteed time (45 days not including processing time), you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment.
Your satisfaction is our #1 priority. We offer risk-free ironclad 90-day guarantee. If you do not want the product you’ve received you may request a return to us with no restocking fee for refund, but you must return the item at your expense.
We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.
We currently have warehouses located in the United States, Canada and China.
We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!
Why have I not received any order confirmation details?
Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.
Making YOU happy is our number one priority. If your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
How do I contact you?
If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us at firstname.lastname@example.org and we will reply to your inquiry.